Contacting Razoo Support and Using the Support Forum

The Razoo Support Forum is our constantly updated resource to help guide you through every corner of the Razoo fundraising platform. If you have specific questions or need assistance beyond what you find in the forum, email the Razoo Support Team 

Using the Help Button

In the bottom right corner of every Razoo page, use the floating blue "Help" button to connect with instant support. Type in keywords to find support articles, search the forum, or contact the Customer Support team without ever leaving the page. 

Get instant help fast:

  1. Click the blue "Help" button.
  2. Type in the keyword(s) that describes your issue.
  3. Press Enter or click the search icon.
  4. Select the support article title that covers your issue.
  5. Still have questions? Contact support directly by clicking the "Leave us a message" button.
     

Support Forum and How-To Videos

Razoo's support forum (hosted on Zendesk) includes how-to videos, walkthroughs, and webinars to help you build the best fundraising campaigns possible. These articles are managed by Razoo's Customer Support Team.

Our support forum is not part of Razoo's site or platform. The account you may have for Zendesk is not the same as your Razoo user account.

Contacting Support

Razoo's Customer Support team is available Monday—Friday from 9:00am-5:00pm Eastern Time. Email is the easiest and fastest way for us to help you with any questions or issues you may have. You can also tweet to us at @RazooSupport on Twitter.

Our office is closed for the following holidays (these dates may be adjusted if the holiday falls on a weekend): 

  • New Years Day 
  • Birthday of Martin Luther King Jr 
  • President's Day 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Columbus Day 
  • Thanksgiving Day 
  • The Day After Thanksgiving 
  • Christmas Day 

Because our Support Team is located near Washington D.C., local events may also affect availability. 

Have more questions? Submit a request

Comments

  • Avatar
    Lois Pierce

    Can you email me a receipt for my two donations $300 and $40 for the team Helping Up for Stepping Up for Helping Up Mission at the Baltimore Running Festival September or October of 2016. thank you, Lois Pierce

  • Avatar
    vshare video

    hi when or how do I get paid ?

  • Avatar
    Alisa Allred Mercer

    I can't figure out how to contact support using any of the above methods, everything is just leading me to a dead end. Is there an actual person I can speak with?

  • Avatar
    Danna Groden

    I want to contact someone via the phone but you do not have a phone number listed. Poor customer service

Powered by Zendesk